A4A Home All Publications

A4A Publications Department

1275 Pennsylvania Avenue, NW
Suite 1300
Washington, DC 20004
p. 202-626-4062
e. pubs@airlines.org

Join Our e-Mail List

Receive notices about publication updates and related announcements. You can unsubscribe at any time.

Sign-Up Now>>

Payment Options

All orders must be prepaid. Purchase orders will not be accepted as prepayment. A4A accepts Visa, MasterCard, American Express, check/money order drawn from U.S. banks, Airlines Clearing House (ACH) billings, and bank wire (U.S. and Swift routings). Wire payments are an additional $60.00.

Product Fulfillment

Most of our products are electronic softcopies that you can access within the hour via email. Hyperlinks are provided within the email for download

Quote/Proforma

To receive a quote/proforma, add your item(s) to the shopping cart and continue the purchase/quote process. You will be given the option to receive a quote/proforma (via e-mail) prior to providing payment information.

Member Discounts

Discounts are provided to members of the Airlines for America (A4A). To obtain member pricing, enter your company issued e-mail address during the purchasing process. Your e-mail address will be validated against accepted domains for A4A member companies and your new discounted price will be reflected prior to submitting payment.


    Shopping Cart   |  All Publications

Spec 2000 - Industry Metrics (Ch. 13)

Product Code 1413IM
Revision 2014.1
Shipping & Handling Shipping Details

FormatA4A memberNon-member 
Zip File (single-user)$300.00$300.00 Add to Cart (for purchase or quote)
Zip File (multi-user)$550.00$550.00 Add to Cart (for purchase or quote)

Description

This specification defines a number of standard process performance metrics, beginning with six common business processes which are reliability, repair process, parts delivery process, technical issue resolution, product support data and warranty process.  The definitions and data described in the chapter allow trading partners to measure each other's performance using consistent definitions of terms, allowing companies to improve processes in a more consistent manner.  The specification is maintained by the Product Support Management Working Group and the Reliability Working Group (Section 13-2 only).

 

Notes

Revision History
None

Related Products
None

Privacy Statement

© 2016 Air Transport Association of America, Inc., d/b/a Airlines for America. All rights reserved.